Cancellation & Refund  Policy

Cancellation & Refund Policy

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Tay Fit Coach Pty Ltd, trading as Tay Fit Coach, is committed to providing exceptional online fitness training services to our customers. This Cancellation & Refund Policy outlines our procedures regarding cancellations and refunds for monthly subscription orders.

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Cancellation

Customers have the right to cancel their monthly subscription at any time before the next scheduled monthly subscription charge. To cancel a subscription, customers must notify Tay Fit Coach Pty Ltd through our website or by contacting our customer support team or through their online account page. Once a cancellation request is received, no further charges will be applied to the customer's account, and their subscription will be terminated at the end of the current billing cycle.

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Refunds

Once a monthly subscription order has been charged, we are unable to issue any refunds. This policy is in place because work will be undertaken to create and deliver a personalized fitness or nutrition plan shortly after orders are charged. However, should there be any charges taken by error, Tay Fit Coach Pty Ltd reserves no liability. In such cases, we will promptly investigate and, if necessary, action a refund to return the funds to customers who were incorrectly charged.

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Legal Compliance

This Cancellation & Refund Policy complies with South African laws and regulations governing online trading Pty Ltd businesses. Tay Fit Coach Pty Ltd reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

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Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at info@tayfitcoach.com.

By engaging with our online fitness training services, you agree to abide by the terms and conditions outlined in this policy.